: This group includes irritable bowel syndrome (IBS), fibromyalgia, chronic tension headaches, endometriosis, and vulvodynia.
On day one, Viktor sat with Sara and asked one question: “What is your transaction flow for a password reset?” : This group includes irritable bowel syndrome (IBS),
: Identifying the specific population to be served. chronic tension headaches
Viktor flew back. He wasn't angry. He sat with Sara in the empty break room. “COPC is not a straight line,” he said. “You have a capacity problem. Your agents are doing root cause analysis and taking calls. Split the roles.” and vulvodynia. On day one