3 Components Of — Active Listening

To combat this, active listeners use two specific tools:

| Situation | Without Active Listening | With All 3 Components | |-----------|-------------------------|------------------------| | Colleague complains about workload | “You just need to manage your time better.” (No emotional or cognitive listening) | Hears the specific tasks. Emotional: Detects stress. Behavioral: Nods, then says: “So you’re overwhelmed by three deadlines this week – that sounds stressful. Which one is heaviest?” | 3 components of active listening

Letting the speaker’s strong emotion trigger your own emotional response (e.g., counter-arguing). To combat this, active listeners use two specific

| Component | Check if done | |-----------|----------------| | | ☐ No internal rehearsing ☐ Identified main point | | Emotional | ☐ Acknowledged speaker’s emotion ☐ Regulated own reaction | | Behavioral | ☐ Maintained appropriate eye contact ☐ Used a paraphrase or summary ☐ Asked one open-ended question | Which one is heaviest

Naming emotions, practicing empathy, managing personal triggers. How to Practice Active Listening Daily