First, note the numbering: refers to February 2020 (Citrix’s YYMM format). This is not an LTSR (Long Term Service Release). It is a Current Release (CR). The actual LTSR at the time was 1912 LTSR. Consequently, 2002 sits as a "feature drop" between LTSR cycles.
The release of marked a significant step in enhancing the remote work experience, focusing on stability, security, and a more seamless user interface. As organizations increasingly rely on virtualized environments, this version brought several key refinements to the desktop. What’s New in Version 2002? citrix workspace app 2002 for windows
Despite the shiny features, this version had distinct personality traits: First, note the numbering: refers to February 2020