| Issue | Probable Cause | Solution | | :--- | :--- | :--- | | | Typo or incorrect credentials. | Check for caps lock. Ensure the username is correct (often a student ID number). | | Forgotten Password | User cannot recall password. | Click the "Forgot Password?" link on the login page. Enter the email address associated with the account to receive a reset link. If no email is linked, contact the instructor. | | Cannot Find School | School name is misspelled or not listed. | Try searching for the school code directly. If the school is not listed, contact your instructor to verify the institution's name on Electude. | | Account Locked | Too many failed login attempts. | Wait 15 minutes and try again, or contact the instructor to reset the account. |
Once you're on the Electude website, click on the "Login" button located at the top right corner of the page.
: Upon your first login, you must accept the terms of service and change your password to something secure.
To access your Electude courses, you must use your school's specific domain rather than a generic homepage.
: Type the code exactly as it appears on your voucher, but do not include the hyphen (e.g., enter 112110618521A32897 instead of 11211061-8521A32897 ). Navigating the Platform