The fingerprint reader is a common pain point. After a clean Windows 11 install, Windows Hello says “No compatible fingerprint scanner.” You need the specific (not just the generic Synaptics WBDI). Even then, the sensor is slow compared to Apple’s Touch ID. It fails to recognize my print about 20% of the time. The driver works, but the hardware is mediocre. Windows Hello IR camera is far better on this laptop.
While you can download drivers manually, the most efficient method for this specific laptop is the . This utility is often pre-installed on the device. hp elitebook 840 g7 drivers