Communicating Well: A Fundamental Toolkit

Audience Calibration. Before you speak or write, run a quick diagnostic:

Most people do not listen with the intent to understand; they listen with the intent to reply. We are often simply waiting for the other person to stop talking so we can hit the "play" button on our own pre-recorded response. communicating well: a fundamental toolkit

The Pause Button. When you feel a defensive reaction rising—the urge to snap, to withdraw, or to attack—activate the pause. Audience Calibration