: Navigate to the Account Management section and select 'Sign In' . A unique 5-digit activation code will appear on your screen.

: Select your TV service provider (e.g., Bell , SaskTel , Rogers) and log in with your provider username and password.

Make sure your TV and phone are on the same Wi-Fi network. If the issue persists, close the CTV News app fully, reopen it, and request a new code.

The analysis concludes that while the interface is functionally sound and adheres to industry standards (TV Everywhere model), there are opportunities to optimize the error handling and post-activation engagement to reduce support costs and improve viewer retention.

Once you submit the code and sign in, your TV screen should automatically refresh within a few seconds. You will see a success message, and the live newscast or news clips will begin playing.