The QR code-based UTS at Thane railway station is a successful model of digital public infrastructure. While technical and social barriers remain, targeted interventions can make unreserved ticketing seamless, scalable, and equitable.
The Unreserved Ticketing System (UTS) introduced by Indian Railways allows passengers to book suburban and unreserved tickets via mobile application. The integration of QR code technology at Thane railway station—a major junction on the Central Line—has streamlined passenger flow and reduced queue times. This paper examines the implementation, usage patterns, technical architecture, benefits, and challenges of the QR code-based UTS at Thane. Findings suggest significant reductions in ticketless travel and crowding, though digital literacy and smartphone penetration remain barriers. thane qr code uts
Using the offers several advantages over traditional methods: The QR code-based UTS at Thane railway station