| Issue | Solution | | :--- | :--- | | | Use the "Forgot your password?" option on the Cl@ve login screen or visit the Cl@ve registration office. | | Invalid Digital Certificate | Ensure the certificate is not expired and is correctly installed in the browser. | | Error: "User not found" | You may need to activate your profile. Visit your Primary Care Center (CAP) to verify your data is up to date. | | idCAT Mòbil Issues | Ensure your phone number is registered and verified in the system. You may need to re-register if the number has changed. |
Se puede usar el DNI electrónico u otros certificados reconocidos (como el certificado idCAT). Es importante notar que el acceso con certificado digital está optimizado principalmente para la versión web . la meva salud acceder
is a secure platform that complies with strict data protection regulations regarding health data. It is crucial never to share your login credentials or digital certificates with third parties to maintain the confidentiality of your medical history. | Issue | Solution | | :--- |
. He heard about La Meva Salut , the digital health portal for citizens, and decided to sign up. Jordi's Journey to Access Jordi learned that there are three main ways to get into the portal: The Quickest Path (idCAT Mòbil): Since Jordi already had idCAT Mòbil , he could log in immediately. This system sends a one-time code to his phone, so he doesn't have to remember any passwords. The In-Person Path (Password): Before he set up his digital ID, he could have visited his Primary Care Center (CAP) with his health card (TSI) and ID (DNI/NIE) to request a personal password. The Professional Path (Digital Certificate): For those using the web version on a computer, a recognized digital certificate like the electronic DNI (DNIe) also works. What Jordi Found Inside Once he accessed his personal space, Jordi discovered he could: 10 sites La Meva Salut – Apps on Google Play Mar 11, 2026 — Visit your Primary Care Center (CAP) to verify
Si no tienes identificación digital, puedes solicitar una contraseña específica para este servicio. Se debe pedir presencialmente en el Centro de Atención Primaria (CAP) . Requisitos previos para el acceso