Test calls were placed from the external number to the internal extension [Extension] at [Time]. The call successfully traversed the SIP trunk and rang the endpoint. Caller ID displayed correctly.
Not everyone uses a smartphone. Traditional landlines and basic flip phones rely on carrier-level blocking features (e.g., Verizon Smart Family, AT&T Call Protect, or *60 codes). unblocking number
Contact unblocked. Inbound calls now register correctly. User educated on how to check block lists in the future to avoid accidental blocks. Test calls were placed from the external number
To prevent future false positives, it is recommended to add [Insert Number] to the Corporate Whitelist . This will bypass the automated spam filtering protocols while maintaining security for other unknown numbers. Not everyone uses a smartphone
: Scroll down and tap Phone , Messages , or FaceTime .