1. What is STIB MIVB? STIB (Société des Transports Intercommunaux de Bruxelles) / MIVB (Maatschappij voor het Intercommunaal Vervoer te Brussel) is the public transport company serving the Brussels-Capital Region. It operates:
Metro (4 lines) Trams (17 lines) Buses (50+ lines, including Noctis night buses)
2. What is the “Portail” (Portal)? The STIB MIVB Portail refers to the official MySTIB customer account portal on their website. It allows users to manage their personal information, tickets, subscriptions, and travel tools online. Main URL: 👉 https://www.stib-mivb.be Direct access to the portal is usually via the “MySTIB” or “Portail client” button on the homepage.
3. What can you do on the portal? Once logged into your MySTIB account, you can: stib mivb portail
Buy and reload tickets (MOBIB cards, contactless payments) Manage subscriptions (monthly, annual, school, senior, etc.) Check ticket history and usage Report lost or stolen MOBIB cards (and block them) Request refunds for unused or defective tickets Plan journeys (integrated route planner) Receive service alerts (disruptions, works, delays) Update personal info (address, payment methods) Access invoices for subscribed passes
4. How to create an account on the portal
Go to stib-mivb.be → Click “MySTIB” (top right). Click “Create an account” (or “Créer un compte” / “Een account aanmaken” ). Fill in: It operates: Metro (4 lines) Trams (17 lines)
Email address Password Personal details (name, address, phone)
Accept terms and confirm via email link. Once activated, log in and add your MOBIB card number (found on the back of your card) to link tickets/subscriptions.
Note: You can manage multiple MOBIB cards under one account (e.g., family members). It allows users to manage their personal information,
5. Important features
MOBIB card management The portal is essential if you lose your MOBIB card. You can block it online and transfer remaining tickets/subscriptions to a new card.