The user initiates the port request with their new service provider. This is typically done during the sign-up process for a new SIM card or plan. The user provides the TextNow account details gathered in Step 2.
| Issue | Cause | Resolution | | :--- | :--- | :--- | | | The PIN or Account Number provided to the new carrier is incorrect. | Verify credentials in the TextNow app. Reset the PIN if necessary and resubmit the request to the new carrier. | | Port Rejected: Number Locked | The user has enabled "Port-out Lock" in TextNow settings. | Log in to TextNow and disable the lock feature. | | Port Rejected: Account Not Active | The TextNow account was suspended or banned. | Contact TextNow support to resolve account status before retrying the port. | | Number Lost | The user canceled the TextNow account before the port completed. | Contact TextNow support immediately. There is a short window where the number might be recovered, but this is not guaranteed. | textnow porting out
There are unique factors regarding TextNow that can complicate the porting process. The user initiates the port request with their