Scalepad Backup Radar

ScalePad Backup Radar (formerly known as "Backup Radar" before ScalePad acquired it) is a monitoring and reporting platform designed specifically for Managed Service Providers (MSPs). It does not perform backups itself. Instead, it connects to your existing backup solutions (e.g., Veeam, Acronis, Datto, Cove, ShadowProtect, etc.) to centralize monitoring, alerting, and documentation.

What It Is (And Isn't) | Aspect | Details | |--------|---------| | Core Function | Centralized backup monitoring, failure alerting, SLA reporting, and documentation automation. | | What it replaces | Manually checking 5+ different backup dashboards, spreadsheets for tracking failures, missed backup notifications. | | What it does NOT do | Perform backups, store backup data, or replace your primary backup software. | | Target audience | MSPs with 50+ endpoints across multiple clients and backup technologies. |

Key Features 1. Multi-Vendor Aggregation Supports 20+ backup platforms including:

Veeam, Acronis, Datto, Cove, N-able, ShadowProtect, Altaro, Axcient, Comet, Unitrends, and more. Limitation : Some deeper features (like restore testing triggers) require specific vendor APIs. scalepad backup radar

2. Smart Alerting

No more "alert fatigue" from every warning or info event. Radar uses state-based monitoring – alerts only fire when a backup fails and stays failed after retries, or when no backup has run in a defined window. Escalation paths: notify different teams if an issue isn't resolved within X minutes.

3. SLA & Compliance Reporting

Built-in SLA tracking (e.g., 99.9% success rate per client). Automated executive summaries for client reviews. Compliance filters for HIPAA, SOC2, GDPR.

4. Lifecycle Management

Tracks backup age, last successful verification, last test restore. Flags "zombie" backups (protected VMs/agents that no longer exist but are still in the backup software). What It Is (And Isn't) | Aspect |

5. Documentation Automation (ScalePad Integration)

Pushes backup config details into IT Glue (also owned by ScalePad) automatically. Reduces manual documentation errors.