began as an IT inventory tool. The on-premise version includes a powerful network scanner that discovers devices, monitors software licenses, alerts on low disk space, and tracks warranty expirations. The cloud version has reduced inventory features but still offers basic device tracking via agents or manual entry.
: Add-ons like Talk (voice) start at an extra $19/agent/month. AI features cost more. For a 10-agent team on Professional, you’re looking at $13,800/year . zendesk vs spiceworks
– for advanced workflow logic.