The Hardware Information Does Not Match With Your Dongle Now

Some older dongles are sensitive to USB 3.0 (blue) ports and require a USB 2.0 (black) port to function.

If you have tried the steps above and still see the error, the dongle itself may be defective. Contact your software vendor and provide them with: Your . A screenshot of the error. The Dongle ID (found in the driver control panel). the hardware information does not match with your dongle