| Feature | National Carrier | RLD Distribution | |---------|----------------|------------------| | Delivery speed | 3–5 days standard | Next-day or same-day regional | | Customer support | 1-800 hotline | Dedicated account manager | | Flexibility for SMEs | Rigid pricing & zones | Customizable contracts | | Technology integration | Basic tracking | Real-time API & dashboard | | Returns handling | Complex process | Simplified, fast restocking |