When installing a game or software, check if it installs the redistributable automatically. Many do. Manual installation is only needed if the program fails to install it or you removed it accidentally.
After some research, John discovered that the client's computer was running a 64-bit version of Windows, while the Redistributable Package 2013 he had included was only 32-bit. He had assumed that the package was compatible with both architectures, but it turned out that he needed to include both 32-bit and 64-bit versions of the package. microsoft visual c++ redistributable package 2013