Receiving "No Matching Records" or "Entity already exists" error messages.
Using the wrong contact will delay your issue. licensinghelp@hpc.state.tx.us
Unlike a general inquiry line, this email address acts as a centralized support hub. The Texas Health Professions Council provides administrative support to various licensing boards that do not operate as independent standalone agencies. Consequently, this email is the designated channel for communicating with the following specific licensing boards: Receiving "No Matching Records" or "Entity already exists"
This helpdesk supports several Texas boards that use the HPC online portal, including: Texas State Board of Plumbing Examiners (TSBPE) Texas State Board of Pharmacy (TSBP) Texas Board of Professional Geoscientists (TBPG) Texas Behavioral Health Executive Council (BHEC) Contact Us - Online Licensing System - Texas.gov 2. Clearing "Entity Already Exists" Failures
The portal enforces security measures that trigger a temporary lock after successive failed login attempts. If a licensee remains locked out after the mandatory cooling-off window or forgets their underlying security verification answers, staff use this contact point to reset account flags manually. 2. Clearing "Entity Already Exists" Failures