Navigate to Start > Settings > Bluetooth & devices > Printers & scanners .
By following these steps, you should be able to clear a network printer queue on your computer. clear network printer queue
Click on the network printer that is causing issues and select Open print queue . Navigate to Start > Settings > Bluetooth &
If the standard "Cancel" button doesn't work, the Print Spooler service itself may be frozen. You can force a reset using the Command Prompt : clear network printer queue