Sitel Online Mk __hot__ Jun 2026

| Step | Description | |------|-------------| | | Partnerships with University of Skopje, “Tech Macedonia” bootcamps, language‑school pipelines. | | Assessment | Cognitive test, language proficiency (CEFR), situational judgment test. | | Hiring | 30 % of hires are graduate trainees (12‑month accelerated program). | | On‑boarding | 2‑week intensive: product knowledge, Sitel One navigation, AI‑assistant usage, soft‑skill labs. | | Certification | “Digital CX Associate” – internal badge; mandatory for all agents. |