
This initial stage involves becoming fully involved in the interaction. You must be fully present by eliminating distractions—such as phones or internal dialogue—and tuning into both verbal and non-verbal cues, including body language and tone of voice.
To practice active empathic listening, I follow these simple steps: active empathic listening
| Scenario | Typical Listening | Active Empathic Listening | | :--- | :--- | :--- | | Partner: “You’re always on your phone.” | “I’m not always on it.” (Defensive) | “It sounds lonely when I’m scrolling. Are you feeling disconnected from me?” | | Employee: “This deadline is impossible.” | “Let’s re-prioritize your tasks.” | “I hear worry in your voice. Is the fear about failing, or about working nights again?” | | Friend: “I don’t want to talk about it.” | “Okay, let me know.” | “I respect that. But your jaw is clenched. If you did talk, what would the first word be?” | This initial stage involves becoming fully involved in
While traditional active listening focuses on the content of a message, AEL demands that the listener "sense" the underlying emotions, "process" the information through the speaker's perspective, and "respond" in a way that validates the speaker’s feelings. The Three Stages of Active-Empathic Listening Are you feeling disconnected from me